At Nihshreyasa Holistic Wellness Studio (“Studio,” “we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with our website, book or participate in our services (e.g., yoga asanas, guided meditation, OSHO active meditation, meditation coaching, sound bath, sound healing, and wellness workshops, collectively “Services”), or contact us through other channels (e.g., email, phone, or in-person).
By using our website or Services, you consent to the practices described in this Privacy Policy, which is incorporated into our Terms and Conditions.
We comply with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws in India. We may update this Privacy Policy from time to time, and changes will be effective upon posting on our website with reasonable notice. Please review this Policy periodically to stay informed about how we handle your data.
We collect personal information to provide, improve, and personalize our Services. The types of information we collect include:
Booking and Registration: Name, email, phone number, billing address, payment information (e.g., credit/debit card details, UPI IDs), and booking preferences.
Health Information: Medical conditions, injuries, or limitations (collected via questionnaires).
Correspondence: Inquiries, feedback, or complaints via email, phone, or in-person.
Media Opt-Out Requests: Written requests to exclude you from photos/videos, with name and contact details.
Website Usage: IP address, browser type, device info, operating system, pages visited, and time spent—collected via cookies or similar tools.
Analytics: Anonymized or aggregated data from tools like Google Analytics.
Media: Photos/videos captured during sessions for promotional purposes.
Attendance Records: Session participation history to manage bookings and memberships.
Payment Processors: Confirmation of payment from third-party gateways.
Registered Members: When booking for non-registered guests (e.g., friends/family), we may collect limited information like name and health details.
We use your personal information for the following purposes, based on your consent, contractual necessity, or legitimate interests:
Service Delivery: To process bookings, manage memberships, schedule sessions, and ensure safety.
Communication: To send confirmations, reminders, and respond to queries via email, phone, or SMS.
Marketing and Promotion: To share newsletters, offers, or updates—opt-out available anytime.
Media Use: To include images or videos in promotions, unless opted out.
Website Improvement: To analyze and enhance site experience.
Legal Compliance: To meet legal obligations (e.g., tax, data protection).
Safety and Security: To verify identity, prevent fraud, and maintain a safe environment.
We do not sell or rent your personal information. We may share your data under these limited circumstances:
Service Providers: With third-party vendors (e.g., payment processors, hosting, analytics), under confidentiality agreements.
Media Use: Your image/voice may appear in promotional content unless opted out.
Legal Obligations: When required by law or regulatory bodies.
Business Transfers: In case of mergers or acquisitions, with prior notice.
Registered Members’ Invitees: Basic session info may be shared with the member who made the booking.
Our website uses cookies and related technologies for functionality and analytics.
Types of Cookies:
Essential: Enable booking and site features.
Analytics: Monitor usage to improve experience.
Marketing: Offer personalized content (with your consent).
Managing Cookies: Modify settings via your browser or our cookie consent tool. Disabling may limit functionality.
We implement appropriate measures to protect your personal data, including:
Encryption of sensitive data (e.g., payment info).
Secure storage of health records with limited access.
Regular security audits of systems and vendors.
Note: No system is 100% secure. You are responsible for keeping your login credentials confidential.
We retain personal information only as long as necessary or legally required:
Booking & Membership: Duration of engagement + 5 years.
Health Information: Duration of services + 1 year.
Media: May be retained indefinitely unless opted out.
Analytics: Anonymized data may be stored indefinitely; identifiable data is deleted after 2 years.
Under the DPDP Act, you have the right to:
Access: Request a copy of your personal data.
Correction: Update inaccurate or incomplete information.
Deletion: Request erasure, subject to legal requirements.
Withdraw Consent: Stop future processing (e.g., for marketing).
Data Portability: Receive your data in a machine-readable format.
Nominate: Assign a nominee to manage your data if incapacitated or deceased.
To exercise your rights, email social@nihshreyasa.com with a valid proof of identity. We will respond within 30 days.
Our site may include links to third-party websites (e.g., payment platforms, social media). We are not responsible for their content or privacy practices. Please review their respective policies before sharing data.
Our services operate primarily in India. If any data is transferred internationally (e.g., for analytics), we ensure compliance with the DPDP Act or equivalent standards.
Our services are for users aged 18+. Children under 18 must be accompanied by a parent/guardian. If we collect data from a minor without consent, please notify us at social@nihshreyasa.com to request deletion.
For any privacy-related queries or requests, reach out to our Data Protection Officer:
Email: social@nihshreyasa.com
Address: 1st Floor, Aura Building, Chirattapalam, Amaravathy, Fort Kochi, Kochi, Kerala - 682001
Phone: +91 9967328040
If you have complaints regarding data handling, email social@nihshreyasa.com. If unresolved, you may contact the Data Protection Board of India. Disputes are governed by the process outlined in our Terms and Conditions.
This Privacy Policy, along with our Terms and Conditions and Cancellation and Refund Policy, forms the complete agreement regarding your personal data.
Thank you for trusting Nihshreyasa Holistic Wellness Studio. We are committed to protecting your privacy while supporting your journey toward holistic well-being.
